TERMS OF SERVICE / GENERAL CONDITIONS

1. CONDITIONS OF CANCELLATION

It is essential to show the confirmation voucher (printed or through your mobile phone), to our staff the day of the visit. This voucher is valid as payment receipt.

The cancellation of the reservation, once confirmed, will involve some expenses:

A. - Services / General visits (except Alhambra and Generalife):

• All cancellations with more than 72 hours in advance before the time of service, will be refunded except 8 € for management costs.
• All cancellations made with less than 72 hours in advance will be non-refundable.
• NOT PRESENTING OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT CONCLUDES LOSS OF THE RIGHT TO VISIT AND NON-REFUNDING OF THE SERVICE AMOUNT.

B. - Visits Alhambra and Generalife:

1. Private Visits Alhambra:

• The amounts delivered for tickets and their management will not be refunded.
• Cancellations made less than 72 hours in advance, will not have any refund.

• NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.

2. Daily visits in Group / Regular tour:

• You will not be able to cancel or modify the visit once it has been purchased.
• In case the organizing company is forced to suspend the contracted service, for reasons attributable to it, the amounts collected will be immediately refunded. No additional compensation will be paid.
• If the organizer is forced to suspend the contracted service, because the minimum number of participants is not reached, we will return the amount paid for the guided tour (price paid - price of the ticket) and we will provide you with your ticket for access to the monument. No additional compensation will be paid.

NOT SHOWING UP OR ARRIVING LATE AT THE TIME INDICATED AT THE MEETING POINT IMPLIES THE LOSS OF THE RIGHT OF THE VISIT AND THE NON-RETURN OF THE AMOUNT OF THE SERVICE.

3. Documentation and identification:

• You must keep the ticket during the whole itinerary.
• IT IS MANDATORY keep your records (ID/Passport) on the day of the visit. If the data provided do not coincide with those of the visitor, the Alhambra may prevent his access to the monument.

2. OTHER CONDITIONS

As established in Article 44 of Law 7/1996, of January 15, on the Ordination of Retail Trade, we inform you that our products, given their special nature, are not subject to the right of withdrawal.

As you subscribe to our visits, you fully accept the General Conditions and the content of what is published on this website, which are your commitment to us and ours with you.

If the organizing company is forced to suspend the contracted service, the amounts charged will be immediately refunded, offering customers the alternative dates available. No compensation will be awarded.

The information contained in this website, such as itineraries, schedules, are true at the time of publication of this website, any alteration or change since its publication, inaccuracy or variation cannot be considered as misleading advertising of the organizing company.

In case of any variation in any visit, this will be informed at the time of booking or at the beginning of the service, being the valid and definitive information provided by the guide at the beginning of the visit. Any of the places provided for in the development of each visit, may be replaced by another of similar category or characteristics, if special circumstances or force majeure forces us to do so.

In regular visits, if there is no possibility to make a group in only one language, sometimes the visit could be made in two languages.

Keep in mind that visits that require transportation may take a few minutes due to traffic.

This company, as well as the collaborating companies, are not responsible for the waits that could originate in the accesses of the monuments to visit, or for the organization and/or internal management of the monument.

If you hire with us the rental service of audio-receiver systems (bookyouraudio), in case of loss of any of the equipment, you will have to pay 45 € for each receiver and 5 € for each headset.

For any question derived from the interpretation or application of the conditions contained in this website and for the fulfillment of the obligations arising from the acceptance thereof, both the client and the organizing company submit to the jurisdiction and competence of the Courts of the city where the service takes place, renouncing any other jurisdiction.

Alhambra.org
Alhambra.orgOFFICIAL GUIDES OF GRANADA
OFFICIAL GUIDES OF GRANADA
C. I. F.B-18609719.
"Tourist Services Company - Guided Tours"
C/ SAN ANTON, 72, Ed. Real Center, 1º Izquierda - LOCAL 39. 18005. Granada. Spain.
Phone: +34 958 918 029 - Telf/Fax: 0034 958918029 - Mobile: +34 677 417 790.
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